While we normally have a net positive amount of new tickets in, this week we actually saw a decrease in overall outstanding tickets on top of the others we turned and burned for the week.

We closed out a total of 32 tickets this week and had an decrease of 1 more still outstanding tickets for a net of -33 tickets for the week.

Here’s where each of the Node and Enterprise clients stand of the beginning of this week:

Corporate Accountability

Of Note:  Nothing of note for this past week.

Major Concern/Issue: Still waiting on the custom field weighting issue.  The form generator might be a solution, but wanted to see if Surfrider has more suggestions before going this route.  They also want more social network integration.

DSCC

Of Note: Nothing crazy to report from the DSCC, helped Jason with some account creation and roles/permissions.  The main DSCC seems to have calmed down about email deliverability.

Major Concern/Issue:  Campaigns are now the most vocal about email deliverability.  Press releases not reaching press contacts have cropped up again as an issue.

Equality Federation

Of Note: I continue help the stragglers with their switch over and we’re manually pushing contributions.  Trainings begin this week for them this week.

Major Concern/Issue:  The append script is still the big issue.  I am going through org by org to figure out if it’s their data or the script itself.  The amount matched is all over the place with some orgs getting 99% at the state and federal level and others nowhere near that.

EWG

Of Note: Pretty quiet, I’m going over to their office at some point to run Colleen through email list quality check.

Major Concern/Issue: Email, email, email!

Forest Ethics

Of Note:  Just answered the new person’s questions.  Corrine had her baby this weekend too.

Major Concern/Issue:  Just answering questions for their new person.

Free Tibet

Of Note: Nada, they are happy as can be.

Major Concern/Issue: Nothing.

Greater Philadelphia Cultural Alliance

Of Note: We can’t get a hold of them.

Major Concern/Issue:  Both Matt and I have reached out numerous times and in numerous ways and they don’t respond.

HSUS

Of Note:  Lots of work for James, we’re still working out the best way to differentiate their priorities especially when it comes to differentiating features and bugs.

Major Concern/Issue:  Not a ton, it’s mostly tweaks to the organizing platform.

Human Rights

Of Note:  Nothing of note, pretty quiet.

Major Concern/Issue:  Nothing of note, pretty quiet.

LCV

Of Note:  Being removed from reports.

LWV

Of Note: Very quiet.  I helped the LCV NY chapter a bit with questions.

Major Concern/Issue: Nothing major, the do it yourself url shortener will go over real well with them.

OCA

Of Note:  Same as last week – They’re time as an enterprise client is coming up, I suggest we extend it as a lot of their issues won’t be solved for a while.  They have very specific membership needs that need to be worked through and the “form generator” should be able to help with some of this.

Major Concern/Issue:  Same as last week – They are really into chapters and the fact the chapter field can’t be used like normal fields and added to a page complicates things.  That’s been added as a feature request.  They also have some long term event needs and membership management needs I’m helping them through.

Oceana

Of Note:  Just helped them with some questions about actions and best way to submit tickets.

Major Concern/Issue: Working on their reporting from emails still.

Surfrider

Of Note:  Sent on the latest version of the form builder to them waiting to hear back.  I followed up with Mark about their listserv feature request.  Still waiting to hear back about the form builder.

Major Concern/Issue:  Listservs and preventing bouncebacks.

True Majority

Of Note:  Nothing of note.

Major Concern/Issue:  Nothing of note.